The 2019 novel coronavirus (COVID-19) causes severe respiratory illness. The World Health Organisation has declared Coronavirus a pandemic. Symptoms of COVID-19 include fever, a cough, sore throat or shortness of breath. If you have any of these symptoms stay at home and seek medical attention by contacting:
- The Healthdirect helpline on 1800 022 222 for further advice.
- If English is not your main language and you need an interpreter, please call TIS National on 131 450 and ask to be transferred to Healthdirect.
- Your GP or Hospital Emergency Department – if you are unwell, and have either travelled to an affected area or been in contact with a patient with coronavirus in the past 14 days, it is important to phone ahead so they can make appropriate preparations and protect others.
Protect yourself and others by washing your hands regularly and keep your distance from others.
Stay up to date with the latest information about the spread of COVID-19 and the steps being taken to slow the spread by visiting the NSW Health website at www.health.nsw.gov.au/Infectious/diseases/Pages/coronavirus.aspx
COVID-19 Vaccine rollout communication resources
The Commonwealth Department of Health has developed and translated a number of communication resources for multicultural communities with information on the national COVID-19 vaccines rollout. Please see the link below to access the following translated resources:
Social media tiles and captions
- Vaccine video animation
- Radio announcement
- An editorial by Adjunct Professor John Skerritt, from the Therapeutic Goods Administration (TGA), explaining the process for assessing and approving COVID-19 vaccines and ensuring COVID-19 vaccines are safe and effective for the public.
Link to resources
Services Australia - Affected by coronavirus (COVID-19)
Australian government information and services to help you if you’re affected by coronavirus (COVID-19) or looking for more details.
COVID-19 Anti Viral - Covid Safer Comics
The Centre for Ethnicity and Health has co-designed resources focusing on young people during the COVID-19 pandemic. The comics focus on eight different health topics related to issues that have impacted young people during the pandemic including sexual health. The script and images were created and tested by refugee and migrant young people.
Access the COVID safe comics here.
COVID-19 and Social Security FAQs
Information about eligibility for social security during COVID-19, 8 April 2020 (PDF 175KB)
COVID-19 and Employment Law
The Migrant Employment Legal Service has put together a Frequently Asked Questions about COVID-19 and Employment Law. Download COVID-19 & Employment Law Frequently Asked Questions here (PDF 226KB)
Celebrating Ramadan during COVID-19
This year, the way Ramadan is observed will be different due to the global COVID-19 (coronavirus) pandemic and the new rules on movement, gatherings and social distancing. Download a fact sheet here (PDF 3383KB)
Guidelines for working with Indigenous & CALD populations during the COVID-19 pandemic
People of culturally and linguistically diverse (CALD) and Indigenous backgrounds often experience challenges in healthcare. This document,aims to provide practical guidelines for health professionals working with Indigenous and CALD people during the COVID-19 pandemic. View the guidelines here.
Impact of the COVID-19 Pandemic on Refugee Health and Resettlement
This webinar recording from the NSW Refugee Health Service discusses the impact of the pandemic on refugee health and resettlement. Watch the webinar here.
Low Cost and Free Meals Directory
The NSW Refugee Health Service has put together this directory of services that can provide low cost and free meals throughout Sydney during the COVID-19 pandemic. Download the Directory here (PDF 319KB)
New measures to support NDIS participants
Minister for the National Disability Insurance Scheme, Stuart Robert, has announced new measures to ensure essential support is in place for NDIS participants, workers and providers through the COVID-19 outbreak. These include the extension of NDIS plans by up to 24 months and face to face planning shifted to telephone meetings where possible. View the Minister's press release here.
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Multilingual resources about COVID-19
NSW Health has developed a wide range of multilingual fact sheets, posters, pictorials, graphics, videos and Frequently Asked Questions about the following plus more:
- coronavirus symptoms
- information for residential care staff and information for families of residential care facilities
- social distancing
- hygiene etiquette and how to hand rub
- wearing masks
- home isolation.
These resources are available in numerous community languages at from the NSW Health website or from the Multicultural Health Communication Service website.
Further translated resources about COVID-19 are available at:
Australian Government COVID-19 in Your language
Community information on the current COVID-19 outbreak in multiple languages.
MyAus COVID-19 App
A multilingual resource for Australia’s culturally and linguistically diverse communities about COVID-19, its impact and available support.
SBS Language Coronavirus Information in your language
News and information about coronavirus (COVID-19) available in 63 languages.
SBS Videos 'Coronavirus explained' in your language
SBS has produced a series of videos that explain what coronavirus is. The videos are currently available in English, Filipino, Greek, Italian, Korean, Mandarin, Punjabi, Spanish, Tamil, Arabic, Cantonese, Hindi, Indonesian, Pashto, Persian and Vietnamese with more languages to come soon.
You can view the videos at www.sbs.com.au/ondemand/coronavirus-explained-in-your-language
Multilingual resources for specific situations or communities
Multilingual Pandemic Advice Line for Older Australians
Older Australians from culturally and linguistically diverse (CALD) backgrounds can now access important COVID-19 updates and aged care information following a new service launched by the Centre for Cultural Diversity in Ageing. Funded by the Department of Health, the project offers six phone lines covering six languages – Greek, Arabic, Vietnamese, Mandarin, Cantonese and Italian – enabling callers to instantly access information in their chosen language.
'Offering a phone line where people are greeted in-language may sound simple, but it is incredibly important in addressing the digital and literacy barriers that we know many people from CALD backgrounds face,' said the Centre for Cultural Diversity in Ageing Manager, Lisa Tribuzio.
Older people, their families and carers can contact the multilingual Older Persons COVID-19 Support Line Monday to Friday between 2pm and 5pm AEST (except public holidays) on:
1800 549 844 - Italian
1800 549 845 - Greek
1800 549 846 - Vietnamese
1800 549 847 - Mandarin
1800 549 848 - Cantonese
1800 549 849 - Arabic
COVID-19 resources for refugees
Bendigo Community Health Service has released fact sheets and videos about COVID-19 aimed at refugee communities. The resources are available in Karen, Dari (Afghan) and Dinka (South Sudanese). The resources can be viewed at www.bchs.com.au/blog/613-coronavirus-bendigo-refugee-resource-information-in-karen
Dementia Help Sheets to navigate COVID-19
In response to the COVID-19 outbreak, Dementia Australia has released four Help Sheets which have been translated into 38 languages. The Help Sheets include: Tips for people living with dementia, Tips for carers, families and friends of people living with dementia, Tips for residential care providers and Tips for home care providers. You can find the COVID-19 Help Sheets under the relevant language sub-heading at www.dementia.org.au/languages.
Eid al-Adha and COVID-19
NSW Health has produced information about Eid al-Adha, which runs from 31 July to 3 August for 2020 in Arabic (JPG 1343KB), Bangla (JPG 1541KB), Dari (JPG 1272KB), English (PNG 142KB), Hazaragi (JPG 1331KB), Persian (JPG 1245KB), Turkish (JPG 1265KB) and Urdu (JPG 1353KB).
Humans Like Us. Videos in language: coronavirus & hand washing
These videos, audio recordings and posters in pictures and 30 languages explain the best way to wash your hands and keep safe from coronavirus. Languages include: Swahili/Kiswahili, Kirundi, Dinka, Nuer, Lingala, Somali, Amharic, Oromo/Afaan Oromoo, Tigringya, Arabic, Hazaragi, Assyrian, Chaldean, Kurdish/Kurmanji, Dari, Pashto, Farsi/Persian, Bengali, Tibetan, Hindi, Tamil, Chin Hakka/Hakha, Chin Falam, Zomi/Zou, Karen, Rohingya, Burmese and Nepali/Napali. www.humanslikeus.org/coronavirus
I got tested video in multiple languages
In this videos people from multicultural communities including Arabic, Burmese, Filipino, Spanish and Tamil share their experiences on how quick, easy and safe their COVID-19 testing was for them and their families. Available at https://www.youtube.com/watch?v=szjEz8rGRlk
Industry Safety Plans for businesses in NSW
Develop a COVID-19 Safety Plan for your small business to help you get back to work. Translated into Arabic, Chinese - Simplified, Korean, Thai and Vietnamese.
Beauty services, tattoo parlours, massage parlours: www.nsw.gov.au/covid-19/industry-guidelines/beauty-and-other-services
Cafés and restaurants: www.nsw.gov.au/covid-19/industry-guidelines/restaurants-cafes-food-courts
MYAN NSW COVID-19 Social Media Resources for Young People
MYAN NSW has worked with their Youth Ambassadors to develop social media posts for young people to help them deal with being in lockdown during COVID-19. The resources are available in Arabic, English, Hindi, Kurdish (Sorani), Macedonian, Mandarin Chinese, Persian, Rohingya, Romanian and Spanish at http://www.myannsw.org.au.
My Hero is You, Storybook for Children on COVID-19
United Nations Inter-Agency Standing Committee developed this story book to assist children across the world to understand and cope with COVID-19. The story book has been translated into over 80 languages. My Hero is You can be downloaded in multiple languages from https://interagencystandingcommittee.org/iasc-reference-group-mental-health-and-psychosocial-support-emergency-settings/my-hero-you
Parenting for lifelong health: COVID-19 24/7 Parenting resources in 70 languages
Parenting for Lifelong Health provides open-access online parenting resources during COVID-19. Topics include: Keeping children safe online, Family budgeting in times of stress, Family harmony at home, Learning through play, When we get angry, Parenting in crowded homes and communities, One-on-one time, Keeping it positive, Structure up, Bad behaviour, Keep calm and manage stress and Talking about COVID-19.www.covid19parenting.com
Quarantine rules in NSW
This page is continually updated with changes to quarantine rules in NSW. Select your language from the drop down menu at the top of the page.
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COVID-19 and your mental health
It is important to take care of our mental wellbeing as well as our physical health during the COVID-19 pandemic. Many of us will be feeling more worried, anxious or depressed about COVID-19. People living with pre-existing mental health issues may be more vulnerable at this time.
Translated Mental Health Expert Advice
TMHC has been involved with the production of some multilingual videos available via YouTube with valuable coping tools for our CALD communities in five languages: Chinese - Simplified; Chinese - Traditional; Greek; Italian; Vietnamese
COVID-19 Department of Health resources
The COVID-19 pandemic and the related social and economic impacts of physical distancing and isolation measures have had a significant impact on the mental health and wellbeing of all Australians, with particular challenges faced by multicultural communities.
The Australian Government’s COVID-19 Mental Health Campaign (the Campaign) has launched to encourage people to prioritise their mental health, learn how to know the signs of someone not coping, and provide information on the support services available.
The following resources have been developed in multiple languages that can help you talk to your community, including:
- A stakeholder toolkit with campaign information, social media images and copy, newsletter and web text
- Multilingual fact sheets:
Signs and symptoms
Looking after your mental health and wellbeing
Where to go for help and support
To help multicultural communities whose mental health and wellbeing is impacted by the COVID-19 pandemic, we are asking you to please support the campaign by downloading the resources and sharing them through your communications channels (website, newsletters, social media) into your communities and networks. Together we’re hoping to:
- Destigmatise that anyone's mental health and wellbeing can be affected by the pandemic (and other challenges experienced this year like floods and bushfires);
- Build literacy around knowledge and identifying signs when something is wrong;
- Support communities to make mental health and wellbeing a priority, seek help if needed; and
- Encourage help seeking behaviours.
Visit the Department of Health website for translated resources.
Look after your mental health during COVID-19
NSW Health has translated a Fact Sheet 'Look after your mental health during COVID-19' into a wide range of languages. These resources are available in numerous community languages from the NSW Health website or from www.mhcs.health.nsw.gov.au/publications/covid-19-coronavirus/covid-19-coronavirus-in-language-resources
Beyond Blue: COVID-19 Looking after your mental health
Beyond Blue website about looking after your mental health during COVID-19.
Arabic - اَلْعَرَبِيَّة
Chinese Simplified - 简化字
Punjabi - ਪੰਜਾਬੀ
Vietnamese - Tiếng Việt
Emerging Minds COVID-19 Resources Translations
The following resources have been translated into 17 languages to support families during COVID-19.
Helping children cope with stress during Coronavirus (COVID-19) pandemic
Using play to support children during the Coronavirus (COVID-19) pandemic
Follow the links below for more information about taking care of your mental health during COIVD-19.
Transcultural Mental Health Centre Resources
Although not specifically about COVID-19 we have produced several resources in multiple languages about wellbeing, stress and coping with disaster that may be of assistance at this time:
- A practical guide series - Stress and stress management. Available in Arabic, Cantonese (audio), English, English (audio), Farsi, German, Greek, Italian, Simplified Chinese, Spanish and Vietnamese.
- A practical guide series - Promoting wellbeing. Available in Arabic, Cantonese (audio), English, English (audio), Farsi, German, Greek, Italian, Simplified Chinese, Spanish and Vietnamese.
- Help for you and your family after disasters. Available in Arabic, English, Hindi, Indonesian, Japanese, Korean, Russian Simplified Chinese, Tamil, Thai and Traditional Chinese.
Visit the Transcultural Mental Health Centre website to download multilingual fact sheets on a wide range of mental health issues.
Embrace Multicultural Mental Health Resources
The following fact sheets provide helpful information about anxiety and depression in a range of languages:
- What is anxiety disorder? Available in Amharic, Arabic, Assyrian, Simplified Chinese, Croatian, Dari, Dinka, English, Farsi, Greek, Italian, Khmer, Korean, Krio, Macedonian, Polish, Russian, Serbian, Spanish, Swahili, Traditional Chinese, Turkish and Vietnamese.
- What is a depressive disorder? Available in Amharic, Arabic, Assyrian, Simplified Chinese, Croatian, Dari, Dinka, English, Farsi, Greek, Italian, Khmer, Korean, Krio, Macedonian, Polish, Russian, Serbian, Spanish, Swahili, Traditional Chinese, Turkish and Vietnamese.
- Dealing with difficult times in your life. Audio in Arabic, Simplified Chinese, English, Greek, Italian, Traditional Chinese, Samoan, Spanish and Vietnamese
Red Cross Advice on managing distress
Information for communities, parents and caregivers after a distressing event, available in Arabic, English, Farsi, Somali, Nepali, Formal Swahili and Simplified Swahili. Download these resources here.
Communicating with your child about COVID-19
Emerging Minds have developed a fact sheet about discussing COVID-19 with your child. View this resource here.
Digital Lunch Break
The Digital Lunch Break website has been designed in response to COVID-19 to collate a variety of activities and resources from government and non-government organisations have made available for children and young people. Click here to access the Digital Lunch Break site.
For mental health assistance call the NSW Mental Health Line on 1800 011 511. The Mental Health line provides telephone mental health assistance 24 hours/ 7 days a week. Interpreting services are available when using the Mental Health Line.
In case of an emergency call 000.
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