Opening hours December/January 2023 -24
The Transcultural Mental Health Line will open as usual during the December/ January holiday period, Monday - Friday 9:00 am - 4:30 pm.
We will be closed on all public holidays including:
- Christmas Day - Monday 25 December 2023
- Boxing Day - Tuesday 26 December 2023
- Friday 29 December 2023 - NSW Health additional public holiday
- New Year’s Day - Monday 1 January 2024
The Transcultural Mental Health Line is a telephone service available to support people who live in NSW and who are from culturally and linguistically diverse communities.
The Line operates Monday to Friday between 9:00 am and 4:30 pm.
You can call the Transcultural Mental Health Line on 1800 648 911.
The Transcultural Mental Health Line connects you to experienced clinicians who understand your culture and can communicate in your language.
If you or someone you know needs help, the Transcultural Mental Health Line offers:
- advice on how to improve your wellbeing and mental health
- help you to access mental health services in your community
- support for you to care for someone with a mental health concern.
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Access to the right care
The Transcultural Mental Health Line will support you with information and access to a range of services provided by the public, private and non-government sectors. The Transcultural Mental Health Line provides culturally and linguistically responsive support through timely in-language over the phone support and connections to the most appropriate mental health and community support services.
When you call the line, you will receive information and brief over the phone support in your language. The health professionals working on the line can also link you to the right care in your community, including public mental health services, general practitioners, psychologists, counsellors and community services.
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If someone is in danger and needs immediate help, call Triple Zero (000).
If you, or someone you know, is experiencing a personal crisis or distress or is thinking about suicide, please call the following services:
Lifeline 13 11 14
Suicide Call back Service 1300 659 467.
Help is available from the Mental Health Line 24 hours a day, 7 days a week.
For mental health support and advice call the Mental Health Line on 1800 011 511
If you need language support to talk to this service, call the Translating and Interpreting Service (TIS National) on 131 450, state the preferred language, and ask for the Mental Health Line 1800 011 511.
If you are deaf, or have a hearing or speech impairment, you can call the Mental Health Line through the National Relay Service (NRS).
- Voice Relay number 1300 555 727
- TTY number 133 677
- SMS relay number 0423 677 767
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Transcultural Mental Health Line Resources in Your Language
Resources are available to promote the Transcultural Mental Health Line including:
- Postcards for communities
- A4/A3/A2 Posters for waiting rooms or noticeboards
- A2 Multi-language tile poster
- Social media tiles
Resources are available in 42 languages:
Arabic, Assyrian Neo-Aramaic, Bengali, Burmese,
Cantonese, Croatian, Dari, English, German,
Greek, Gujarati, Hazaragi, Hindi, Hungarian,
Indonesian, Italian, Japanese, Khmer, Korean,
Lao, Macedonian, Malayalam, Mandarin, Nepali,
Pashto, Persian (excluding Dari), Polish,
Portuguese, Punjabi, Russian, Samoan, Serbian,
Spanish, Swahili, Tagalog, Tamil, Thai, Tibetan,
Turkish, Ukrainian, Urdu, Vietnamese
Download a flyer promoting these resources here (PDF 513.9KB).
To order hard copy resources please contact at [email protected].
Download postcards about the Transcultural Mental Health Line in your language here.
Download social media tiles about the Transcultural Mental Health Line in your language here.
Information on wellbeing and mental health in your language is available on the Transcultural Mental Health Centre website.
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Transcultural Mental Health Line
Phone: 1800 648 911
Monday – Friday 9:00 am – 4:30 pm